Okaloosa County BOCC — April 19, 2016 — CareerSource Okaloosa 2016-2020 Plan for County Commissioners Review — reading text

dependents in the CareerSource One-Stop System services, and help educate the workforce community about the unique employment barriers faced by military family members. It also provides the MFEAs with an opportunity to highlight the unique talents military families, particularly military spouses, can bring to the workforce. CareerSource Okaloosa Walton operates remote CareerSource Connecting Sites at Eglin AFB, Hurlburt Field, and 7th Special Forces Group. (3 ) Integration of Services: Please describe how one-stop career centers are implementing and transitioning to an integrated, technology-enabled intake and case management information system for programs carried out under this Act and programs carried out by one-stop career center partners. WIOA §108(b)(21) The CareerSource Workforce Development System uses an Integrated Service Delivery Model for delivering services to CareerSource customers. All One-Stop programs and partner services are fully integrated with an entire menu of services offered through the One- Stop System. All functions are carried out with oversight from the CareerSource Board, Business Competitiveness Council and Career Council. Automated Tracking, Linking and Archiving Solution (ATLAS) ATLAS Overview CareerSource Okaloosa Walton utilizes an Electronic Data Management System (EDMS) known as ATLAS. ATLAS supports programs and manages all of the Career Center traffic and participant records. CareerSource Okaloosa Walton April 30, 2016 61 | P a g e ATLAS is web-based software developed for the Workforce Development Industry. ATLAS operates in a manner that’s similar to having an extra staff member onboard. It performs nine different functions and contains seven unique system features. ATLAS offers self-service technology for participants and customers. This allows customers to complete routine sign-in tasks with a high degree of independence while still maintaining a high level of service. The ATLAS system platform allows CareerSource staff to provide an increased level of service to all customers visiting the CareerSource Centers. ATLAS is a centralized document storage system that stores, tracks and retrieves the traditional “hardcopy” case file information on program participants. The information on each participant can also be securely shared allowing partners and auditors access to information. ATLAS also allows staff members access to customer case files and related information in real-time. ATLAS Functions a. Electronic Document Management System b. Service Tracking c. Self-Service Document Submission (Kiosk, Scan, Fax, Email, Upload) d. Program and Registration Queue Workflow e. Electronic Courses f. Complete Audit Functionality g. Reporting and Statistics on Traffic and Workload h. Electronic Signature i. Virtual Job Fair ATLAS System Features a. Storage - Secure centralized web-based document storage and retrieval system that accept activity and document data from many ATLAS modules, including: Self Sign, Staff-Scan, E-course, Self-Scan, Orientations etc. It stores detailed records of customer activity and document data and has the capacity to generate customized reports. b. Staff-Scan - Streamlines document filing and acts as CareerSource document management system. Staff-Scan allows staff members to review and file customer eligibility, activity compliance and other customer documentation via a web based interface (EDMS). Staff members will scan documents via copier/scanners and can even load customer related e-mail into the EDMS customer file. c. Customer Self-Sign In - The Self-Sign application allows staff members to track and assist customers in the most efficient way possible. Utilizing kiosk hardware and touch- screen technology, all customers choose from the menu selections/buttons and appropriate staff members are then notified of customers’ arrival. d. Customer Alerts – Can alert specific staff members when specific activity events occur i.e. appointment arrivals or customer requests. Alerts can be configured to notify multiple CareerSource Okaloosa Walton April 30, 2016 62 | P a g e  staff members, supervisors or management staff members of specific customer logins, activity or document action. e. Customer Self-Scan Documents - Customers will scan documentation without staff member assistance using the Self-Service kiosks in the lobbies. That documentation is then immediately made available for review by staff members and the customers’ cases will be updated in EFM/OSST and then the document is stored in the customers EDMS files. f. E-Course - Allows for custom lessons to be created and administered from within ATLAS. These courses/modules can incorporate different types of lesson media (Video, Audio, PowerPoint, DOC, EXCEL, PDF, etc.) Once the curriculum is developed, CareerSource will be able to track lesson performance, issue completion certifications and E-file the results for customers and staff members. g. Customer Program Orientation - Provides the ability to conduct initial and ongoing orientation for long-term or temporary workforce programs i.e. TANF/WTP & WIOA etc. Once developed, the ATLAS Orientation module allows customers to progress through a self-guided, customizable orientation from their home, local CareerSource Center or anywhere there is a computer with internet access. Integration of Service Delivery through the One-Stop Delivery System for Business Customers Business partnerships are essential in training Florida’s workforce to meet the current and future needs of diverse business sectors, particularly in those industry clusters that hold the most promise for high-wage jobs and diversifying Florida’s economy. The workforce system has made progress in partnering with business and industry and our current employer penetration/usage metrics indicates tremendous opportunity exists to develop a systematic, mutually beneficial approach to developing business partnerships. Both business and workforce have a vested interest in partnering and the onus is on the workforce system to effectively communicate and market the value of the partnership. Certain career services must be made available to local businesses, specifically labor exchange activities and certain types of labor market information. CareerSource Okaloosa Walton will continue to establish and develop relationships and networks with large and small employers and their intermediaries. The CareerSource Okaloosa Walton Board will offer customized business services to employers, employer associations, or other organizations. The full range of customizable services available through the Workforce Development System will be considered are tailored for specific employers. In situations where CareerSource is not a provider of the service, CareerSource staff will assist the employer in finding an appropriate service provider. The following is a list of services that may be customized to meet the needs of employers: a. Customized screening and referral of qualified participants in training services to employers; CareerSource Okaloosa Walton April 30, 2016 63 | P a g e  b. Customized services to employers, employer associations, or other employer organizations, on employment-related issues; c. Customized recruitment events and related services for employers including targeted job fairs; d. Human resource consultation services, including but not limited to assistance with: (1) Writing/reviewing job descriptions and employee handbooks; (2) Developing performance evaluation and personnel policies; (3) Creating orientation sessions for new workers; (4) Honing job interview techniques for efficiency and compliance; (5) Analyzing employee turnover; or (6) Explaining labor laws to help employers comply with wage/hour and safety/health regulations; e. Customized labor market information for specific employers, sectors, industries or clusters; and f. Other appropriate customized services. The CareerSource Okaloosa Walton Board will also deliver other business services and strategies with partners that meet the workforce investment needs of the region’s employers. All such services will be delivered with consideration given to partner programs' statutory requirements and consistent with Federal cost principles. These business services may be provided through effective business intermediaries working in conjunction with CareerSource or through the use of economic development organizations, philanthropic, and other public and private resources in a manner determined appropriate by the CareerSource Board; and in some cases, in cooperation with the State. Allowable activities, consistent with each partner's authorized activities may include, but are not limited to: a. Developing and implementing industry sector strategies (including strategies involving industry partnerships, regional skills alliances, industry skill panels, and sectorial skills partnerships); b. Customized assistance or referral for assistance in the development of a registered apprenticeship program; c. Developing and delivering innovative workforce investment services and strategies for area employers, which may include career pathways, skills upgrading, skill standard development and certification for recognized post-secondary credential or other employer use, and other effective initiatives for meeting the workforce investment needs of area employers and workers; d. Assistance to area employers in managing reductions in force in coordination with rapid response activities and with strategies for the aversion of layoffs, which may include strategies such as early identification of firms at risk of layoffs, use of feasibility studies CareerSource Okaloosa Walton April 30, 2016 64 | P a g e  to assess the needs of and options for at-risk firms, and the delivery of employment and training activities to address risk factors; e. The marketing of business services to appropriate area employers, including small and mid-sized employers; and f. Assisting employers with accessing local, State, and Federal tax credits. Integration of Service Delivery through the One-Stop Delivery System for Universal Customers All One-Stop programs and services are fully integrated f or t he j ob seek ing cust om er s with an entire menu of services offered through the Career Centers. To highlight the value of the Workforce Development System, the CareerSource Board will offer a full array of career services to the CareerSource customers. The three basic types of career services are: a. Basic Career Services; b. Individualized Career Services; and c. Follow-up Services. Basic Career Service CareerSource Okaloosa Walton Board will ensure that Basic Career Services are made available and, at a minimum, will include the following services, as consistent with allowable program activities, partner programs, and Federal cost principles. a. Determinations of