Okaloosa County BOCC — April 19, 2016 — CareerSource Okaloosa 2016-2020 Plan for County Commissioners Review — reading text

high-performing board and expects to continue this high level of performance under WIOA. Internal quality assurance monitoring of all programs and processes is conducted on a minimum bi-annually. CareerSource Okaloosa Walton management also conducts frequent monitoring and review of processes, services, and performance for continuous improvement purposes. CareerSource Okaloosa Walton April 30, 2016 37 | P a g e Customer satisfaction surveys will continue to be promoted and available on the CareerSource Okaloosa Walton website to provide all customers (job seekers, businesses, staff, community agencies, general public, etc.) the opportunity to provide feedback, and to raise awareness regarding any deficiencies and/or needs. CareerSource Okaloosa Walton management staff review these completed surveys and take action as appropriate. All applicable CareerSource Okaloosa Walton front line staff members receive a minimum of 15 hours of continuing training annually to ensure that staff skills remain current and relevant. (4) Please describe service strategies the LWDB has in place or will develop that will improve meeting the needs of customers with disabilities as well as other population groups protected under Section 188 of WIOA and 29 CFR Part §38. The most recent information on unemployment rates for persons with barriers to employment is for 2013. The LWDA2 2013 unemployment rate was 19.9 for disabled persons, 27.4 percent for American Indians and Alaska Natives, 4.5 percent for Native Hawaiians and Other Pacific Islanders, and 7.6 percent for persons 55 and older. (5) Describe the process used to develop your area’s vision and goals, including a description of the participants in the process. CareerSource Okaloosa Walton visions and goals are ever changing and evolving based upon current labor market and customer needs. It is driven by the economy and our local employers as well as future employment initiatives. The CareerSource Okaloosa Walton Board members and staff are involved in community initiatives and organizations and bring that expertise to our local operations and services which shape our vision and goals. The local areas vision and goals has been a long process that has transpired over many years. The vision and goals are periodically reviewed to ensure alignment with the local community at their regularly scheduled Board of Directors meeting and sub-Committees, i.e. the Business Competitive Council (6) Describe how the LWDB’s goals relate to the achievement of federal performance accountability measures to support economic growth and self-sufficiency. WIOA §108(b)(1)(E) CareerSource Okaloosa Walton will address this item once further information from USDOL or DEO regarding federal performance accountability measures to support economic growth are communicated. CareerSource Okaloosa Walton fully supports economic development efforts and meets regularly with our Okaloosa and Walton Counties Economic Development partners to understand their initiatives and to insure our support for training to job seekers will meet those needs. (7) Please indicate the negotiated local levels of performance for the federal measures. WIOA §108(b)(17) CareerSource performance levels will use the statistical model that is still under development by the federal departments of education and labor, and CareerSource Florida and planned to take into consideration state and local economic factors including CareerSource Okaloosa Walton April 30, 2016 38 | P a g e  unemployment rates, industry sectors, and characteristics of participants entering the program (e.g., work history, work experience, educational/occupational skills attainment, literacy levels, disability status, etc.). The core measures include: o Percentage of participants in unsubsidized employment during second quarter after exit. o Percentage of participants in unsubsidized employment during fourth quarter after exit. o Median earnings of participants during second quarter after exit. o Percentage of participants who obtain a postsecondary credential or secondary school diploma within 1 year after exit. o Achievement of measureable skill gains toward credential or employment. And, o Effectiveness in serving employers (To be determined by United States Department of Labor (USDOL) and United States Department of Education (USDOE). The actual performance levels have not yet been negotiated. They will be negotiated after the adoption of the final regulations and establishment of baseline data, if applicable. (8) Please describe indicators used by the LWDB to measure performance and effectiveness of the local fiscal agent (where appropriate), contracted service providers, and the one-stop delivery system in the local area. WIOA §108(b)(17) CareerSource Okaloosa Walton measures fiscal performance based upon several fiscal requirements. These include our Annual Independent Audit conducted by an outside firm; the Fiscal Monitoring conducted by DEO; our adherence to all required percentages outlined by the State. All required fiscal percentages and audits are reviewed with the CareerSource Okaloosa Walton Board of Director and Finance Committee at the applicable regularly scheduled meeting, as well as monthly financial statements and year-end financial statements as they are completed. (9) Please describe the definition of “self-sufficiency” utilized by your local area. WIOA §108(b)(1) Definition of Self-Sufficiency Wage: The Business Competitiveness Council provided oversight of a study to update the three-year old local Self-Sufficiency study. After receiving the results of a study conducted by the Haas Center for Business and Economic Research of the University of West Florida, the Business Competitiveness Council updated the Self-Sufficiency wage for dislocated workers, and TANF participants. The adopted Self-Sufficiency rates for CareerSource Okaloosa Walton. The employed worker is an employed individual who is served at the local level. These individuals may be served with local level formula adult funds if they do not qualify as a dislocated worker. The funding for this activity comes from the WIOA local adult allocation. The CareerSource Okaloosa Walton April 30, 2016 39 | P a g e focus on serving the employed worker is the employer. WIOA eligibility requirements must be met for participants. These individuals may be served by documenting that they are in need of services in order to obtain or retain employment that allows for self-sufficiency. Employed workers who currently meet the local definition of self-sufficiency but need services in order to retain their self-sufficient employment may be served if documentation is obtained from the employer stating that the employee(s) will not be retained unless additional training or services are received. The Region 2 Employed Worker training is designed to upgrade skills, provide training involving new equipment, systems, or procedures, and for improving the productivity, increasing quality, and remaining or gaining competitiveness. CareerSource Okaloosa Walton welcomes applications from local businesses to provide training for its currently employed workforce. Employed Worker Training allows the Board to provide training to Employed Workers of local businesses who are currently (at the time of application) earning less than $31.00 per hour (income of the individual only; no determination is made of household income.) In order for the employees of a local business to receive funded training, a determination of eligibility must be completed. As part of the enrollment process, each trainee must complete a WIOA Application. The individual provides most of the information; however, the business may verify or attest to whether the individual is earning more than or less than $31.00. The $31.00 threshold is the Self-Sufficiency level that the Board established approximately two years ago; the local Board has the authority and responsibility to determine and establish the local Self Sufficiency Level. This rate can also be reviewed and if a change is indicated, the Board may establish a new Self Sufficiency Level. The Business Competitiveness Council may choose to review this Self Sufficiency level and make a recommendation to the Board for an update if needed. COORDINATION OF SERVICES (1) Coordination of programs/partners: Please describe how individualized career services will be coordinated across programs/partners in the one-stop centers, including Vocational Rehabilitation, TANF and Adult Education and Literacy activities. Specify how the local area will coordinate with these programs to prevent duplication and improve services to customers. TEGL 3-15 CareerSource Okaloosa Walton establishes and maintains communication and information at each of the Board of Directors meetings. In addition, exchange of program services with community partners are on-going scheduled via joint meetings, workshops, staff training, and advisory councils. CareerSource Okaloosa Walton is instrumental with coordination and implementation of individualized career services with identified program service partners. The joint communications maximize resources within the region and ensure that all programs are aware of each other’s services and prevent duplication. CareerSource Okaloosa Walton has long standing relationships with community partners such as CareerSource Okaloosa Walton April 30, 2016 40 | P a g e  Vocational Rehabilitation, TANF, Adult Education and Literacy Services. Customers are asked to sign a “Release of Information” so that information can be exchanged between One-Stop Career Center staff and these agencies, to allow for coordination of efforts and prevent duplication of services. CareerSource Okaloosa Walton management and career advisors receive cross training and on-going information regarding all partner services within the one-stop, and agency services within the local area, that provide support to address the barriers of the local workforce. CareerSource Okaloosa Walton customers are provided with referrals to community agencies as appropriate to address and assist them in overcoming barriers, and to assist customers in accessing needed services. (2) Coordination with Economic Development Activities: Please provide a description of how the local board will coordinate workforce investment activities carried out in the local areas with economic development activities carried out in the region (or planning region) in which the local area is located, and promote entrepreneurial training and microenterprise services. WIOA §108(b)(4)(iii) CareerSource Okaloosa Walton is active on our local and regional economic development agency’s boards and committees. This active involvement ensures that our services, staff and participants are seen as solutions to the economic