Okaloosa County BOCC — July 29, 2014 — 3-6 Systems and Networking

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION SYSTEMS/ SYSTEMS & NETWORKS PROGRAM DESCRIPTION: The Systems and Networks Division maintains technical communication architecture utilizing both the County Fiber network and Ethernet network to ensure proper functioning of network topology and routers. This Division also configures and maintains the County Internet and Intranet/Email servers, while supporting over 800 clients that continually access the various systems. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. EXPENDITURES: Expenditures Budget FY12 FY13 FY14 FY15 Category Actual $ Actual $ Original $ Approved $ Personal Services 440,649 450,636 463,919 470,899 Operating Expenses 102,489 82,413 122,349 297,759 Capital Outlay 31,079 1,077 235,000 85,000 Other 0 0 0 0 Total 574,217 534,126 821,268 853,658 HISTORICAL STAFFING SUMMARY: Category FY12 FY13 FY14 FY15 Full-time 7 7 7 7 Part-Time 0 0 0 0 Relief 0 0 0 0 Total 7 7 7 7 MAJOR ACCOMPLISHMENTS THIS PAST YEAR:  Extended and installed Aruba wireless at Crestview Courthouse from the FWB Annex Extension giving wireless service to all entities involved.  Replaced or upgraded approx 350 Windows XP PC’s.  Maintained legacy server and client hardware.  Upgrades performed on ECCC and EOC’s major software application.  Purchase and install new Backup system from tape library to disk platform.  Implementation of network and computer components in support of the Airport Operations Center. PROGRAM GOAL: Provide a secure, reliable network along with skilled, competent, professional and courteous technical support to all Okaloosa County network and application users enabling BCC employees and partners to better serve the citizens of Okaloosa County through efficient technical initiatives. KEY OBJECTIVES: 1. Upgrade the County domain to Active Directory 2008 or above to stay current with the new OS’s due to the retirement of 2003 Server. 2. Replace Server 2003 hardware with virtual machines and provide redundancy by expansion and implementation of second VMWare setup. 3. Give users a current Office client and email product. 4. Keep all legacy hardware and software applications current with updates and patches. Replace as necessary. 5. Continue to train staff on all relevant technologies to ensure proper support of the infrastructure. PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY12/13 FY13/14 FY14/15 Full Time Personnel 7 7 8 Input Total Operating expenditures 522,654 841,451 908,646 SAN Helpdesk Ticket Entries 7,000 6,776 6,728 Output SAN Helpdesk Unlogged Calls 900 1,240 1,300 Avg. duration hours of Help Desk Ticket 1.6 3 2.5 Efficiency Ratio of Helpdesk Tickets to SAN Staff 1,100 968 1,121 Effectiveness Percentage of Positive Survey Results 99.0 99.0 91.6 Percentage of Server Availability 97 99 98 Percentage of Network Availability 99.9 99.0 99.3