Okaloosa County BOCC — July 26, 2016 — Human Resources PBB

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: HUMAN RESOURCES PROGRAM DESCRIPTION: In support of County departments, the Human Resources Department provides technical and consultation services in the areas of: legal and regulatory compliance; policy development; recruitment; selection; employment; orientation; separation; employee relations; discipline and grievances; employee recognition; performance management; job classification; compensation; employee communications; training and development; attendance and leave management; Human Resources information systems; and records. REVENUE: Human Resources is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, communications service tax, local business tax, permits and fees, state shared revenue, charges for services, judgments and fines, miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS LAST YEAR:  Assisted with the design of Human Resources Department office space and relocated to a new location with customer service interruption limited to 2 days of office closure.  Began monthly process improvement meetings. Implemented an automated phone system and reduced time associated with sending out monthly evaluations by 62.5%.  Weathered a 50% turnover rate in the Human Resources Department. PROGRAM GOAL: As an internal support service, Human Resources develops and administers programs, policies and procedures that enhance organizational effectiveness; ensures quality recruitment, retention, training, and development of employees; and provides practical and effective solutions to workplace challenges. KEY OBJECTIVES: 1. Establish staffing strategies and initiatives that meet organizational objectives by attracting and retaining a well-qualified, high-performance, diverse workforce. 2. Provide technical and advisory assistance to managers within the organization regarding staffing, compensation, discipline and employee relations issues. 3. Establish and maintain a systematic, cost-effective program of development for managers, supervisors and employees. 4. Maintain organizational compliance with employment laws and county policies. 5. Administration of Human Resource functions. PERFORMANCE MEASURES: Actual Estimated Proposed Performance Measures FY14/15 FY15/16 FY16/17 Total number of FTE’s in Government (FY) 787 805 827 Total FTE’s for Human Resources Department (FY) 8 8 8 Input Total employee compensation (salary) (FY) $33,208,619 $33,296,877 $33,629,845 Number of vacancies during period (FY) 149 167 187 Number of Disciplinary Action (FY) 23 36 56 Output Total number of employee drug tests (FY) 533 327 327 Number of employees receiving tuition reimbursement (FY) 12 12 12 Total employee turnover rate (FY) 13.06% 13.45% 12.56% Compensation (salary) cost per FTE (FY) $42,196 $41,362 $40,664 Efficiency Number of qualified applicants per requisition (FY) 21 22 22 HR FTE Ratio (FY)