Okaloosa County BOCC — July 15, 2015 — Agenda Packet — reading text

Packet Pg. 93  Stryker Power-Load System Federal Specifications KKK-A-1822F requires that all ambulances built after July 2015 will have litter fasteners and anchorages meeting SAE standards. • The Stryker Power-load system satisfies this requirement •Cost: $21,000 each •Recommend adding 1 to each new ambulance build •Total Cost in FY16: $84,000 Packet Pg. 94 Cardiac Monitor Replacement • Budgeted $125,000 for the Lifepak 15 Lifepak 12 purchase of 4 Lifepak 15 cardiac (Recommended) (Currently Used) monitors to replace existing Lifepak 12 monitors purchased before 2005. • LP 15 has several critical features that improve current diagnostic and treatment capabilities in the field. •Possibility of grand funding to purchase more; in which $125k • CO and Met could be used toward match • Carbon Monoxide monitoring not requirement. and Methemoglobin available. monitoring. •Waveform •Waveform Capnography not Capnography available capabilities •External modem • Internal Lifenet required (additional modem equipment and cost) •$31,250 each •$15,000 each Packet Pg. 95 EMS Packet Pg. 96 Packet Pg. 97  BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PUBLIC SAFETY DEPARTMENT/PROGRAM: 911 COMMUNICATIONS DIVISION/911 COORDINATOR PROGRAM PROGRAM DESCRIPTION: This program consists of a 911 Systems Coordinator, a 911 Addressing Coordinator and 4 911 Call Takers. The 911 Coordinator Program under the Department of Public Safety is responsible for the efficient operation of the 911 System in accordance with Florida Statute 365.171 and the State E911 Plan. The 911 Addressing Program is responsible for assigning addresses in accordance with Okaloosa County Property Numbering System Ordinance 91-06. This position also maintains the special needs information in the 911 database. The 911 Call Takers are responsible for the initial answering of 911 calls in all parts of Okaloosa County (excluding the City of Crestview) and forwarding the calls to dispatchers of the appropriate agency. They provide call taking protocols and life safety instructions to callers to ensure the appropriate fire and/or EMS resources are dispatched. REVENUE: 911 Coordinator Program is funded within the E-911 Operations Fund. Supporting revenue of the E-911 Operations Fund are 911 wireless and non-wireless fees, charges for services, and miscellaneous revenue. MAJOR ACCOMPLISHMENTS LAST YEAR: Ø Operated and maintained 911 County fiber optic network at all 911 locations. Ø Maintained County-wide 311 system operations. Ø Maintained 911 customer record databases of 380,217 records. Ø Modified/changed/updated 472,055 customer records in 911 databases. Ø Received 103,320 911 calls. Ø Maintained equipment for twenty four (24) answering positions at the eight (8) 911 answering locations. Ø Eliminated maintaining 911 equipment at the Eglin Fire and Security Forces locations. Ø Established 274 new addresses and 23 new street assignments. Ø Continued utilization of the Addressing Verification Application with GIS and Growth Management. Ø Modified/updated street records and address ranges in Master Street Address Guide. Ø Added 597 special needs records in 911 databases. Ø Created 30,584 calls in the computer aided dispatch system for Fire and EMS. Ø Handled 78,943 administrative calls. PROGRAM GOAL: To maintain county wide 911 emergency system 24 hours a day, 7 days a week for Okaloosa County. Ensuring addresses and street names are correct in accordance with the Master Street Address Guide and County Ordinance 91-06. To provide emergency communication services to callers utilizing established protocols and standards and the State E911 Plan as indicated in Florida Statute 365. Packet Pg. 98  KEY OBJECTIVES: 1. Ensure 911 calls are answered within the first 10 seconds 90% of the time as stated in the State 911 Plan. 2. Update 911 database on a daily basis and notify service providers of all errors promptly. 3. Coordinate testing with service providers to ensure correct location information on 911 and mapping program. 4. Update Special Needs information in 911 databases within 48 hours of receipt. 5. Conduct initial and recurring training with all 911 answering sites to ensure proper call handling and efficient use of equipment, including TTY for ADA compliance as stated in the State 911 Plan. 6. Respond to 911 system errors promptly and troubleshoot errors with answering sites and Century Link. 7. Maintain 911 recordings for all emergency calls, providing recordings to public safety agencies and State Attorney’s Office as stated in Florida Statute 365.171(15). 8. Participate in planning for future expansion and additional future system requirements for the 911 system. 9. Develop 911 educational programs and public training events on the 911 system. 10. Coordinating and assisting with addressing standards with municipalities and USPS through Addressing Committee. 11. Coordinates modifications of addresses and streets with utility companies, GIS, Planning/Inspections and other county departments. 12. Responding to all citizen addressing inquiries within 24 hours. 13. Participates as Citizen Information operator in the Emergency Operations Center in disaster situations. 14. Works as needed in 911 Program Office; serves as 911 on-call representative for trouble reporting. 15. Ensure call taking functions according to policy and procedures in accordance with National Academy of Emergency Dispatch. 16. Monitor and report statistical trends and current conditions for emergency responders and management. PERFORMANCE MEASURES: 911 Coordinator Actual Approved Proposed Performance Measures FY13/14 FY14/15 FY15/16 Number of personnel to coordinate 911 program 1 1 1 Input Number of personnel to deliver 911 Training 1 1 1 Number of Customer Service Records downloaded into 911 380,217 160,000 150,000 Output Database (*Total reconciliation of records in 13/14*) Number of 911 Calls received 103,320 106,700 110,000 Percent of Calls answered in 10 seconds or less 90% of the 95% 96% 97% time Efficiency Number of Special Needs entered in database within 48 100% 100% 100% hours of receipt 95% of time Percentage of 911 TTY calls answered within 20 seconds 100% 100% 100% 90% of time Packet Pg. 99  911 Addressing Actual Approved Proposed Performance Measures FY13/14 FY14/15 FY15/16 Number of Employees in Addressing 1 1 1 Input Percent of Time working in Addressing 60% 50% 50% Percent of Time assisting 911 Office 40% 50% 50% Number of Addresses Assigned 274 400 420 Output Number of New Streets Assigned 23 38 48 Number of Special Needs forms entered by 911 Addressing 597 1,000 1,000 Coordinator Number of Addresses Assigned within three working days Efficiency 100% 100% 100% 95% of the time Number of New Streets Assigned within 48 hours once 100% 100% 100% permit is issued 95% of the time 911 Call Takers Actual Approved Proposed Performance Measures FY13/14 FY14/15 FY15/16 Input Number of Trained Call Takers 3 4 4 Output Number of 911 Calls Answered by CWP 59,048 61,481 63,914 Percentage of 911 Calls sent to Dispatcher within one 92% 93% 94% minute or less 85% of the time Efficiency Percentage of 911 Calls answered in 10 seconds or less 90% 95% 96% 97% of the time Percent of TTY 911 Calls answered in 20 seconds or less 100% 100% 100% 90% of the time Effectiveness Quality Assurance Scores equal to 95% or better 96.5% 97 % 97% Packet Pg. 100 HISTORICAL STAFFING SUMMARY: Category FY13 FY14 FY15 FY16 Full-time Administrative & Support 6 6 6 6 Total 6 6 6 6 EXPENDITURES: Expenditures Budget FY13 FY14 FY15 FY16 FY15/FY16 Increase/ Category Actual Actual Approved Proposed +/- Decrease Personnel Services $241,881