Fort Walton Beach Council agenda — 09-24-13--regular — reading text

machine for ease of management. However, any non- shared locally attached printer, including Cash Receipts printers, must be run directly on the machine to which the printers are attached. Option 2 Print directly via TCP /IP. In this setup the customer will provide a unique static Public IP Address for each printer they want to print in this manner. These are generally high traffic printers that customers do not want to be run on a print session. Also, any IPDS printing MUST be setup as an IP printer. Option 2. 1: Print directly via TCP /IP, but utilizing just one unique static Public IP Address. Each configured printer will use the same IP address, but a different port to print to. The customers firewall will then utilize port forwarding to direct the traffic to the correct printer. Most customers utilize a combination of these methods. It is a customer' s internal decision based on available Public IP addresses, current infrastructure and other needs. We can work with any of these methods. 5. 3. Customer Connectivity Internet bandwidth is determined by the customer. It is based on Saturation level: a combination of connection speed, number of users on the system, size of files being accessed over the Internet etc. SunGard Public Sector Inc. strongly requires the following minimum setup: S. Ga Public Seam ASP Agrz. m FTWB- ISOOLG- 130714 - 1 Rev. 10110 Page 6 of 7 PackBt Pgr , _ „,.  8. 2. a.,... SUN" RWPUBLIC SECTOR CLOUD SOLUTIONS Minimum 1. 5 MB Internet connection ( T1 or other telecom provided service is preferred over cable or DSL) Responsiveness is directly affected by connectivity selected. SunGard Public Sector will provide a pre -configured Cisco router to establish a site to site VPN connection to the SunGard datacenter. The Customer Is required to Provide a technical resource to install and successfulty test the VPN connection during implementation. Recommended redundant Internet connection in case the primary connection goes down. o Cellular wireless connections are not supported. 6. 4. Recommended Customer Hardware An industry standard firewall used to protect the customers internal network is required for connectivity into the SunGard Public Sector Cloud Solutions network. Performance Analysis of Customer' s Current SunGard Public Sector Inc. Environment A Customers current environment will be reviewed prior to the Cloud Solution transition. Ideally Customers will transition to the hosted environment on the latest version of SunGard Public Sector Inc. code. If a Customer is not on the latest version of SunGard Public Sector Inc code, the current environment will be reviewed to determine if it can handle an upgrade before transitioning to the hosted environment. Items reviewed include: Current System i OS version, available disk space, current processing power, and current SunGard Public Sector Inc. version. Host Site Performance Performance monitoring and tuning will be performed as necessary to maintain an average in network interactive response time. " In network" is defined as any point between which the data packet enters the SunGard Public Sector Inc. environment and subsequently departs the SunGard Public Sector Inc. environment. Any point of communications outside of the SunGard Public Sector Inc. protected network environment, shall be deemed as "out of network." SunGard Public Sector Inc. is not responsible for Internet connectivity andfor performance outside the internal SunGard Public Sector Inc. host site infrastructure. Standard Application Support SunGard Public Sector Inc. provides standard Application Support 24 hours a day, 365 days a year. The toll -free application support line is 1- 800 -695 6 - 915. Cloud Solutions Hosted Support Host site technical hardware and host operating system support shall be provided 24 hours a day, 365 days a year. This includes support for technical issues related to hosted Systems access, and hosted Systems functionality. SunGard Public Sector Inc. is not responsible for Customer hardware, non- SunGard Public Sector Inc. related software, Internet access, and /or connectivity issues. SunGard Public Sector Inc. will provide guidance to Customer in obtaining technical support for on -site hardware and connectivity issues. The toll -free Cloud Solutions support line is 1- 800 -6958915, options 1, 4, and 2. SunGW Public Scomr ASP Al; e. 0 t FTW11- 1500LG- 130] 14 - 1 se.. L01. m Page 7 of 7 Packet  Page 1 C..... Jo.... F.....: R .... — K. mp,( S,.,. G., n - Lake M.,,) ] Rene.... K,. m „ @5, ...... om] S....: W--, 5¢,—.— 04, 2013 12.32 PM T.: D.— J. u.. n S...,—: RE: SunG.. o ASP R.—.. H, n Gn¢ o .,, — noon D.,.¢, Y.., ASP.¢ n¢ w., ,. xp,., ng. t t,— o.., tm. montn. A,, eonp. o. aneo the —„ e,.. te. m, We n.,, e to Wnatte, m — lu. d O l, ke gn fo you., en¢ w. 10 R¢..¢. nW a - - on,, Tno, k,, Re....— K. ... R K„_,., . AM,..,,. C —, S,-, 1 S., G,.., P,,, - S., e, 100013.., .., G..., D.... L,. % l , I T 4rS 1 10, 1' 4 - 3854 1 40/ - 304- C65 M 4C1 H1 b863 T.,.. k F. om: A, 1, on 0--, ( S— G.. o - Lake M.. Y) S. n.: W..... a. Y, June 19, 2013 4'. 25 PM To nt. n @. wn. C=: R. — K. , ( S — G.. n -Lek. M.,,) S...,_ a: S.... GA n Renew.., Goon . fte. noon D.,, e, 1., to reac .. t'. yo a, n a You, cu.. ent SunGaa contract us up at the end of Septem er wM1, cM1 eJu t a few montM1e away. Do you M1 v¢ on, plans — to now .,' d I, ke to proceetl w, th a r¢ n¢ w¢ I! tl b¢ M1apPY to cn. ew.. ¢. ll to e,.¢ u... Cu., e tly We .. e off., ng t no o ow ng . new., te. m.: 3 %. nn,,. mc.¢..¢ to, ¢ on¢ y¢., t¢, m, 2 %. nnu, i ,,, e... to,. tM1. ¢ yea. t¢, m, 0 % m¢.¢..¢ to, . f,..¢ yu., It,—. L¢ t me know Yom e P..... let Rene— n, me k.. W no— You —, an to p, oceen. Tn. nk.! A,,. on 0 I P..,,, C P. _ C ., P -- 5-- I' ono e„ t;..,.... D. M..,. P, 327- C, 40 XM 34( 61 • 4u13ae. 10 t •_ ..,...... w CUNFIDSNTIALITV , . -,,, G,.= .. -. ,...,... ,.,, ,.. ,, n. en... .. e .. .. - ...., 9/ 18/ 2013 P&O* Pg. .88  82e SUNGARW PUBLIC SECTOR Contract #: FTWB- 101006 Amendment to the SunGard Public Sector Inc. Application Service Provider Agreement This Amendment ( Amendment) to the SunGard Public Sector Inc. Application Service Provider Agreement dated May 28, 2008 and associated Schedule A — Order Forms Nos. FTWB- 080553 -1 and FTWB -080553 -2 ( collectively, the Agreement)), between SunGard Public Sector Inc. ( SunGard Public Sector), 1000 Business Center Drive, Lake Mary, Florida 32746, and City of Fort Walton Beach, FL ( Customer), is effective when signed by an authorized representative of both parties. WHEREAS, 1) The parties entered into the Agreement for the provision of ASP services for certain Public Safety and other software applications, 2) The parties subsequently are entering into a Software License and Services Agreement for the migration of the aforementioned Public Safety applications under the ASP agreement ( the Legacy Software "), and 3) The parties hereto wish to delete certain non -Legacy Software applications from the Agreement and additionally restate and identify the remaining non - Legacy Software applications and associated payments. NOW THEREFORE, the parties agree as follows: The following applications are deleted from the Agreement. QRep Admin ( 1 Users) - CG Admin, QRep End User ( 4 Users) - CG, Crap Catalog ( C) CJ, Retrofit Modification ( 9), and Click2Gov Building Permits ( 0). The following is identified as the remaining non -Legacy Software applications and associated service s under the Agreement GMBA with Extended Reporting (GM /ER), Payroll /Personnel ( PR), Purchasing Inventory ( PI), Accounts Receivable ( MR), Loans Module (LN), Cash Receipts( CR), Asset Management II ( A2), Fleet Management ( FM), Work Orders /Facilities Management ( WF), Customer