Fort Walton Beach Council agenda — 09-24-13--regular — reading text

Host Computer Systems including the host IBM System i and associated host site hardware and communications infrastructure), including but not limited to: I. S. System Monitoring The Host Computer Systems will be monitored on a 24 -hour basis through the use of automated monitoring software and /or hardware as selected by SunGard Public Sector Inc. System operations to be monitored include: Subsystems - to ensure they are active, operational, and without pending errors messages. Job queues - to ensure they are active, operational, and attached to the correct subsystems. Critical system messages - Monitoring for hardware errors, system functionality errors, operating system errors, system integrity errors, etc Sw ard Public SWor ASP Agreement PIWB- 1500LG- 13G914 -1 aw. 1, 01, 10 Page 3 of 7  E-8-2. SUNGARD' PUBLIC SECTOR CLOUD SOLUTIONS System and Network Information - Samples of system and network information to be monitored include: DASD ( Disk storage) Total utilization RAID protection Drive failures o Disk drive error rates CPU Utilization Total number of jobs in the system Interactive response time Communication line availability Memory pool faults Security violation attempts System service starts and ends Backup completion Other pertinent system information as determined by SunGard Public Sector Inc. 1. 6. System Maintenance SunGard Public Sector Inc. will provide all necessary Host Computer Systems and network maintenance as deemed appropriate and necessary by the System Administrator and /or associated staff. Appropriate and necessary maintenance shall be determined through the use of standard IBM System i and network monitoring and performance analysis tools. 1. 7. Software Maintenance and Upgrades Software maintenance and upgrades will be performed outside of each customer's standard business hours whenever possible. Emergency situations will be handled on a case -by -case basis in such a manner as to provide the least possible disruption to overall system operations and availability without negatively affecting system stability and integrity. All parties will have advanced notice of such upgrades and any emergency updates will have the customer' s primary contact's approval before being done. 1. 7. 1. IBM IBM licensed program fixes and upgrades, including cumulative PTF' s ( Program Temporary Fix), shall be applied to the host IBM System i as required to maintain operating functionality and currency. These PTF' s will be temporarily applied until their effectiveness is determined. Non- emergency IBM PTF applications will be performed outside of normal business hours. 1. 7. 2. Intel Intel server service packs, patches and updates shall be applied as necessary to ensure integrity of the system( s), system data and associated operating environment. Patches deemed critical in nature by SunGard Public Sector Inc. of systemisoftware vendors shall be applied as soon as possible to prevent system corruption, penetration, degradation etc. 1. 7. 3. SunGard Public Sector Inc. Applications Upgrades and updates to SunGard Public Sector Inc. applications on both the IBM System i and Intel platforms will be performed on scheduled dates during the year. SunGard Public Scum ASP Agreement PI 4500LG- 130714 -1 Rev, 1, 01. 10 Page 4 of 7 et Pg: 34  82a—] SUNGARD' PUBLIC SECTOR CLOUD SOLUTIONS 1. 8. Hardware Maintenance and Upgrades Hardware maintenance and upgrades will be performed outside of each customer' s standard business hours whenever possible. Emergency situations will be handled on a case -by -case basis in such a manner as to cause the least possible disruption to overall system operations and availability without negatively affecting system stability and integrity. The primary Customer contact will be notified, when possible, via the on file e- mail address, prior to hardware upgrades being performed. 1. 9. System Security ( Logical) System security values will be set to provide for system integrity and data security as deemed v appropriate by SunGard Public Sector Inc. This will include such items as password length and makeup, change intervals, system security level, etc. 3 NK0 User profiles, with all object authority, will be limited to the standard system security profile and the Q. System Administrator profile. Sign -on information for these two profiles will be secured with the a Director of Suri Public Sector Inc. or his /her designee and the System Administrator. v m Customer user profiles will only have access to appropriate Customer data. N Security auditing will be enacted to provide For the ability to audit security violations, changes, etc., with periodic system security reviews conducted by SunGard Public Sector Inc. Nrn Host site security will include implementation of an industry standard firewall, secure sockets layer, virtual private networks, IP address translation, and /or a combination thereof. v7 1. 10. Non -Preferred Third Party Software SunGard Public Sector Inc. has partnered with a number of third parry vendors for purposes such as time & attendance, form printing, mapping, etc. For any non -preferred third party vendors, SunGard Public Sector Inc. will be responsible for the following: Initial loading of software Periodic upgrades /service packs Technical support for related IBM System i issues Exclusions: SunGard Public Sector Inc. does not support the user interface for non -preferred third party software. Troubleshooting will be performed by the customer and third party. Hardware Requirements The following are minimum hardware requirements to enable Customer to access the host site IBM System i. These requirements do not take into account any local area network configuration or requirements, which are the responsibility of Customer. 5. 1. Personal Computers Each personal computer that will access the hosted environment should achieve the following minimum hardware requirements for access: - Pentium 4 or greater processor 2 GB storage 1 GB RAM ( Increasing RAM will help increase system performance) Properly configured network interface card Microsoft Windows 2000 Pro ( SP4 or higher) or XP Professional Edition with all SP' s installed Microsoft Internet Explorer 6. 0 or higher Sun Java 1. 6 S= C; ud Public Scclor ASP Ag cnl F 1. 1500LG- 130714 -1 Rc l 01. 10 Page 5 of 7 Packet Pg.: ,  F 8 __ J 2a SUNGARD' PUBLIC SECTOR CLOUD SOLUTIONS Screen resolution 1024 x 768 or better Monitor, mouse and keyboard IBM System i Access for Windows v5r4 (This version can be provided to you by SunGard PS) with the latest available Service Pack. SunGard Public Sector Inc. will not support any hardware that does not meet the minimum requirements 5. 2. Printers Type Supported Must be IBM certified. Microsoft Certified Printers:) Local httos:// winaual. microsoft.com/ HCUProductList. asox ?m= x &q= d& cid= g00& f =86d attached) PC IBM Certified Printers: htto11vnvw- 912. ibm. com /s dir s / lkbase. NSF/ 0888cc5dl8fceca58625680b005dc690 /b44a2cf4b a778d83862568250053649f ?Ooenl)mument Most printers with an available Ethernet connection and that are part of the Network approved IBM Certified Printer list can be used in the hosted environment. NOTE "` All -in -One Printer /Fax/ Copier machines are not recommended. N N All others Other printers will be evaluated on a case- by- case basis for compatibility with the hosted environment. There are 2 options to deal with printing in the hosted environment: Option 1: Utilize local print sessions that are configured and run via IBM System i Access for Windows. They can print to any networked, shared or locally attached printer that the Windows machine they are run on can see. These sessions are easy to setup, however these sessions must be signed in and running for printing to work. Some customers run all print sessions on a dedicated