Fort Walton Beach Council agenda — 09-24-13--regular — reading text

Check, Direct Deposit Form - ACOM Crimes - (CC) Inclutletl at no Inquiry Only Product additional charge Modirmation Relabels 15 Objects Included in Monthly Access Fees Services HELP Card SPS, Disaster Recovery Plan for SunGard PUbl is Included in Sector applications Monthly Access Fees Concurrent Sessions 30 ASP LPAR Endronment Included in MonlhlyAccess Fees System Tolal: 14, 50288 APPLICABLEAPPLICABLE TAXESTAXES AREARE NOTNOT INCLUDEDINCLUDED ININ THISTHIS SCHEDULE,SCHEDULE, AND,AND, IFIF APPLICABLE,APPLICABLE, WILLWILL BEBE ADDEDADDED TOTO THETHE AMOUNTAMOUNT ININ THETHE PAYMENTPAYMENT INVOICE(INVOICE( S)S) BEINGBEING SENTSENT SEPARATELY SEPARATELY TOTO THETHE CUSTOMER.CUSTOMER. NumberNumber ofof ConcurrentConcurrent SessionsSessions listedlisted aboveabove usedused inin thethe calculation calculation forfor thethe MonthlyMonthly AccessAccess Fees.Fees. ChangesChanges toto thethe numbernumber ofof ConcurrentConcurrent SessionsSessions maymay impactimpact thethe MonthlyMonthly AccessAccess Fee.Fee. SunGardSunGard PublicPublic SctlmSctlm ASPASP AgreementAgreement FrwB-FrwB- 150OLG-150OLG- 130714 130714 - - 11 PagePage 11 ofof 77 9A229A22 1 Rev.Rev. 11 ot.ot. mm tltl Pg.Pg. 3131  82a SUNOMW PUBLIC SECTOR CLOUD SOLUTIONS 3. Payment Terms: Monthly Access Fee: The initial Monthly Access Fee will be due October 1, 2013. Subsequent Monthly Access Fees will be due on the first of the month thereafter. Monthly Access Fees will be invoiced in advance on a monthly basis for a term of thirty-six (36) months at the rates listed below. October 1, 2013 — September 30, 2014 $ 14, 502. 88 per month; October 1, 2014 — September 30, 2015 $ 14, 792. 94 per month; October 1, 2015 — September 30, 2016 $ 15, 088. 80 per month. Following the initial term, Services will be provided on a year -to -year basis provided the Customer exercises the option and pays the then current Monthly Access Fee. Travel and Living Expenses Travel and living expenses are in addition to the prices quoted above and will be invoiced as incurred and shall be governed by the SunGard Public Sector Corporate Travel and Expense Reimbursement Policy. Travel and living expenses actually incurred in prior months for which SunGard Public Sector is seeking reimbursement, shall also be invoiced monthly. Notes: Monthly Access Fees listed above are for the Applications and Services listed in this Schedule A -Order Form only. _ Following the execution of this Schedule A -Order Form, any new Modification Retrofits provided by SunGard Public Sector will be added to the next annual renewal period, pursuant to Section 4 below. 4. Modification Retrofits. For each non -standard Application in library HTEMOD that was written by SunGard Public Sector or any Application that has had custom modifications performed by SunGard Public Sector at the Customer' s request, SunGard Public Sector will perform all necessary programming to ensure that the program is compatible with each new software release, version, or program temporary fix made available by SunGard Public Sector. Fees for Modification Retrofits to be maintained are determined on an annual basis. This determination is based upon the number of modified objects prior to the beginning of each annualized ASP Term multiplied by the then current rate charged per object. 5. Third Party Software and Hardware. Unless otherwise provided for herein, warranty, modification retrofit and maintenance offerings by SunGard Public Sector for its Licensed Progmm( s) do not apply to any third party hardware or third parry software supplied under this Supplement. SunGard Public Sector does not make any warranties nor provide any source code for any non- SunGard Public Sector products unless otherwise provided herein. The return and refund policy of each Individual third party hardware or third party software supplier shall prevail unless otherwise provided herein. City of Fort Walton Beach, FL S/y Gard Public Sector 1- BY: BY: ` Christian Coleman PRINTED NAME: PRINTED NAME: VP and Controller, SunGard Public Sector Inc PRINTED TITLE: PRINTED TITLE: DATE SIGNED: DATE SIGNED: Ci.I)°` I°" I' PTWa- 1500LGA30714 -1 S, mGmd Public Sector ASP Ag . t ter. 1. 01. 10 Page 2 of 7 Pg. 34  8.2.a SUNGARD' PUBLIC SECTOR CLOUD SOLUTIONS Hosted Navil Standards Sheet 1. System Availability The scheduled hours of availability for the Host Computer Systems are 24 hours per day Monday — Saturday. The system is reserved for maintenance on Sundays from 12 a. m. — 5 p. m., customer local time. There are special considerations for software updates and emergency situations; please reference Sections 4. 3 and 4. 4 ( Maintenance and Upgrades) for details. System Backups 1. 1. Daily System Backups Daily data backups will begin at 12 a. m. ( Customer local time) Monday through Friday. These backups consist of all Surl Public Sector Inc. customer data. Retention of the backups will be as follows: daily backups - 1 month, weekly backups - 1 month, monthly backups - 1 year, yearly backups - 3 years. The system will be available during the daily backup. 1. 2. Weekly System Backups y a Weekly system backups will begin at 12 a.m. ( Customer local time) on a day appropriate to the week being backed up. At this time a full system backup will be performed. These backups consist of all SunGard Public Sector Inc. customer data, program files, source files, and other m necessary Customer data. In addition the IBM System i, Operating System, Security, and Data will v+ also be backed up via a Restricted State backup. During this time access to the IBM System i and its applications will not be available. ry N System backups will be rotated to a secure, off -site storage facility on a daily basis. We utilize Iron Mountain. 1. 3. Night Processing Specified processor- intensive jobs, as determined by Suri Public Sector Inc., may be required to be run during the night processing time frame of 8 p. m. to 11'. 59 p. m. to ensure that acceptable system performance standards are met. Examples of these jobs include such things as Utility Bill generation and Tax Notice generation. This is also to make sure the processes are finished before nightly backups occur. 1. 4. Restores Individual Customer restores will be performed on an as needed basis taking into consideration both Customer and Host Computer Systems functionality, availability, and necessity. System Administration SunGard Public Sector Inc. will provide for system administration of the