Fort Walton Beach Council agenda — 09-24-13--regular — reading text

System Administrator The individual designated by SunGard Public Sector who is responsible for the operation of the Host Computer Systems WinTel Windows operating system using an Intel processor 2. System Availability The scheduled hours of availability for the Host Computer Systems are 24 hours per day Monday — Saturday. The system is reserved for maintenance on Sundays from 12 a. m. — 5 p. m., customer local time. There are special considerations for software updates and emergency situations: please reference Sections 4. 3 and 4. 4 ( Maintenance and Upgrades) for details. 3. System Backups 3. 1. Daily System Backups Daily data backups will begin at 12 a. m. ( Customer local time) Monday through Friday. These backups consist of all SunGard Public Sector customer dam, program files, source files, and other necessary Customer dam. The system will be available during the daily backup. 3.2. Weekly System Backups Weekly system backups will begin at 12 a. m. ( Customer local time) on a day appropriate to the week being backed up. At this time a full system backup will be Performed. These backups consist of all SunGartl Public Sector customer dam, program files, source files, and other necessary Customer data. In addition all AS400 system, Operating System, Security, and Data will also be backed up via a Restricted State backup. During this time access to the AS400 and its applications will not be available. System backups will be rotated to an off -site storage facility on a daily basis. 3. 3. Night Processing Specified processor -Intensive jobs, as determined by SunGerd Public Sector, may be required to be ran during the night processing fime frame of 8 p. m. to 11: 59 p. m. to ensure that acceptable system performance standards are met. Examples of these jobs include such things as Utility Bill generation and Tax Notice generation. This is also to make sure the processes are finished before nightly backups occur. 3. 4. Restores Individual Customer restores will be performed on an as needed basis taking into consideration both Customer and Host Computer Systems functionality, availability, and necessity.  aoueueluluW auempJ1aH /auem1J0S dSV pue6unS : SZSZ) Sol luawaau6V pue6unS leu! 6uo : uou lltl ASP iSeries Standards Sheet Version 1. 6 Y C 4. System Administration a SunGard Public Sector will provide for system administration of the Host Computer Systems ( including the host iSeries system and associated host site hardware and communications infrastructure), including but not limited to: 4.1. System Monitoring The Host Computer Systems will be monitored on a 24- hour basis through the use of automated monitoring software and/ or hardware as selected by SunGard Public Sector. System operations to be monitored include: Subsystems - to ensure they are active, operational, and without pending errors menages. Job queues - to ensure they are active, operational, and attached to the correm subsystems. Critical system massages - Monitoring for hardware errors, system functionality errors, operating system errors, system Integrity errors, etc System and Network Information - Samples of system and network information to be monitored include: DASD ( Disk storage) Total utilization RAID protection o Drive failures o Disk drive ermr rates CPU Utilization Total number of Jobs in the system Interactive response time Communication line availability C Internet Connectivity from the Host Computer Systems to the Internet Memory pool faults Security violation attempts System service starts and ends Backup completion UPS monitoring Other pertinent system information as determined by SunGard Public Sector 4. 2. System Maintenance SunGard Public Sector will provide all necessary Host Computer Systems and network maintenance as deemed appropriate and necessary by the System Administrator and/ or associated staff. Appropriate and necessary maintenance shall be determined through the use of standard iSeries and network monitoring and performance analysis tools. 4. 3. Software Maintenance and Upgrades Software maintenance and upgrades will be performed outside of standard business hours whenever possible. Emergency situations will be handled on a case -by -case basis In such a manner as to provide the least possible disruption to overall system operations and availability without negatively affecting system stability and integrity. All parties will have advanced notice of such upgrades and any emergency updates will have customer approval before being done. 4. 3. 1. IBM IBM licensed program fixes and upgrades, including cumulative PTF' s, shall be applied to C. the host ISedes system as required to maintain operating functionality and currency. 511812MB 2005 by SunGard Public Sector Inc. Page 2015 Proprian ry & Confidendal —  aoueualwepy auempueH /auewuoS cISV pueBunS : SZSZ) SO- ZO- 90 1uawaau6V pue6unS IeuiBIuG quawgoelIV a n ASP iSeries Standards Sheet a Version 1. 6 Yd These PTF's will De temporarily applied until their effectiveness is determined. emergency IBM PTF applications will be performed outside of normal business hours. Non- a 4. 3. 2. Wintel Wintel server service packs, patches and updates shall be applied as necessary to ensure integrity of the system(s), system data and associated operating environment. Patches deemed critical in nature by SunGard Public Sector of system /software vendors shall be applied as soon as possible to prevent system cortuptlon, penetration, degradation etc. 4. 3. 3. SunGard Public Sector Applications Upgrades and updates to SunGard Public Sector Applications on both the IBM iSeries and Wintel platforms will be performed on scheduled dates during the year. 4. 4. Hardware Maintenance and Upgrades Hardware maintenance and upgrades will be performed outside of standard business hours whenever possible. Emergency situations will be handled on a case -by -case basis in such a manner as to cause the least possible disruption to overall system operations and availability without negatively affecting system stability and integrity. The primary Customer contact will be noffled, when possible, via the on file e- mail address, prior to hardware upgrades being performed. 4. 5. System Security (Logical) System security values will be set to provide for system integrity and data security as deemed appropriate by SunGard Public Sector. This will include such items as password length and C. makeup, change intervals, system security level, etc. User profiles, with all object authority, will be limited to the standard system security profile and the System Administrator profile. Sign -on Information for these two profiles will be secured with the Director of SunGard Public Sector or his designee and the System Administrator. Customer user profiles will only have access to appropriate Customer data. Security auditing will be enacted to provide for the ability to audit security violations, changes, etc., with periodic system security reviews conducted by SunGard Public Sector. Host site security will include implementation of an industry standard firewall, secure sockets layer, virtual private networks, IP address translation, and/or a combination thereof. 4. 6. Non -Preferred Third Party Software SunGard Public Sector has partnered with a number of third party vendors for purposes such as time & attendance, form printing, mapping, etc. For any non -preferred third party vendors, SunGard Public Sector will be responsible for the following: