Fort Walton Beach — Fiscal Year 2023-24 Adopted Budget — reading text

32,581 - 1,500 1500-364-1000 Sale of Surplus Assets 1,500 0.00% 472 59 105 450 1500-369-9000 Miscellaneous Revenue 250 -44.44% $ 8,472 $ 32,640 $ 105 $ 1,950 Total Other Revenues $ 1,750 -10.26% $ 287,191 $ 207,978 $ 160,149 $ 36,050 TOTAL INTEREST & OTHER REVENUES $ 36,357 0.85% - - - 2,346,012 1600-389-9515 Appropriation from Retained Earnings 1,507,196 100.00% $ - $ - $ - $ 2,346,012 Total Non-Operating Sources $ 1,507,196 100.00% $ - $ - $ - $ 2,346,012 TOTAL TRANSFERS IN $ 1,507,196 0.00% $ 11,680,187 $ 12,133,278 $ 12,122,031 $ 14,991,176 TOTAL FUND REVENUES $ 13,564,849 -9.51% 133 401-Revenues 9/4/2023 11:34 AM CUSTOMER SERVICE Share of City Budget $671,872, DESCRIPTION 1.2% Customer Service is responsible for invoicing and receiving customer payments, opening and closing utility accounts, resolving customer inquiries, and collecting receivables. MISSION Provide superior customer service in the administration of utility accounts and receivables. Actual YTD thru 06/30 Budget CURRENT GOALS, OBJECTIVES, & METRICS (FY24) 2019-20 2020-21 2021-22 2022-23 2022-23 2023-24 Provide Accurate Water Meter Consumption Information Accounts with Meter Profile Evaluations Performed 4.0% 1.6% 2.2% 1.3% 2.5% 2.0% Minimize Account Write-Offs Write-Offs as % of Current Year Billing 0.62% 0.48% 0.43% annual measure 0.0% 5.0%  Implement call entry to record all customer interactions to improve customer service.  Installation of Outdoor Payment Kiosk available to customers 24 hours a day/7 days a week. FUTURE GOALS (FY25 & FY26)  Continue working with staff to complete the meter replacement program.  Keep implement scanning of daily work, cash edit sheets, and receipts to eleviate paper copy storage.  Continue to clear up accounts recievable regarding customer accounts. Implement the generation of PDF service orders which will be emailed to meter readers for processing. Meter readers would need ability to  fill out service orders on their tablets and return. This would save the City money by eliminating the cost of paper. PRIOR YEAR ACCOMPLISHMENTS (FY23)  Implement automated customer call out program for delinquent accounts subject for non-payment disconnect. 134  401 UTILITIES FUND - 0520 CUSTOMER SERVICE Actual Budget 2021-22 2023-24 % 2019-20 2020-21 2021-22 Adopted Adopted Change Personnel Services: 5.50 4.50 4.50 4.50 Number of Funded Employees (FTE's) 5.37 172,816 154,069 159,654 175,329 536-1200 Regular Salaries 236,924 35.13% - 150 - 3,800 536-1201 Service Awards 1,000 -73.68% 18,175 18,954 21,726 19,659 536-1300 Part-Time Wages - -100.00% 213 528 1,288 500 536-1400 Salaries - Overtime 500 0.00% 11,840 10,062 10,796 11,794 536-2100 FICA Taxes 14,219 20.56% 2,769 2,353 2,525 2,758 536-2101 Medicare 3,325 20.57% 11,384 - - - 536-2200 Retirement Contributions - 0.00% 7,601 7,782 7,361 8,021 536-2204 Retirement Contributions - DC Plan 12,278 53.07% - - 911 1,277 536-2210 457 Deferred Compensation - -100.00% 24,498 33,909 20,557 32,370 536-2300 Dental, Life & Health Insurance & Def Comp 457 59,605 84.14% 253 226 209 312 536-2400 Worker's Compensation 379 21.53% $ 249,549 $ 228,033 $ 225,025 $ 255,820 Total Personnel Services $ 328,230 28.30% Operating Expenditures: 180,848 205,280 229,415 235,787 536-3100 Professional Services 246,203 4.42% 13,222 11,993 13,095 14,500 536-3400 Other Services 14,500 0.00% - - - 1,000 536-4000 Travel and per Diem 1,000 0.00% 1,656 1,770 2,158 2,103 536-4100 Communication Services 134 -93.65% 43,694 44,952 52,766 60,685 536-4200 Postage 60,955 0.44% 9,374 10,810 10,521 10,907 536-4300 Utilities 10,907 0.00% - - 129 724 536-4400 Rentals & Leases 724 -0.01% 98 1,685 1,446 2,500 536-4700 Printing & Binding 4,400 76.00% - 699 484 - 536-5100 Office Supplies 1,900 100.00% 2,418 1,197 320 1,350 536-5200 Operating Supplies 1,350 0.00% 402 496 500 500 536-5210 Uniform Expense 500 0.00% - - - - 536-5400 Books, Dues & Publications 70 100.00% - - - 1,000 536-5500 Training 1,000 0.00% $ 251,713 $ 278,882 $ 310,834 $ 331,056 Total Operating Expenditures $ 343,643 3.80% 501,262 506,915 535,860 586,877 TOTAL EXPENSES 671,872 14.48% 135 0520-CustomerSvc 9/4/2023 11:39 AM UTILITY SERVICES Share of City Budget $1,085,692, DESCRIPTION 1.9% Utility Services is responsible for providing quality, safe, and cost effective potable water and sanitary sewer in compliance with all City, State, and Federal codes, policies, and other regulations. MISSION Provide high quality and cost effective services in all facets of water and wastewater operations. Actual YTD thru 06/30 Budget CURRENT GOALS, OBJECTIVES, & METRICS (FY24) 2019-20 2020-21 2021-22 2022-23 2022-23 2023-24 Provide Timely & Responsive Customer Service Citizen Requests/Complaints Responded to within 2 Business Days 100% 100% 100% 5% 99% 99% Locate & Mark Existing Utilities within 48 Hours of Request 99% 99% 99% 72% 100% 100%  Complete construction of utility and infrastructure projects on schedule and within budget.  Minimize damage of existing utility infrastructure by providing accurate and timely line locates for City utilities.  Continue to expand utility service to reach more customers. FUTURE GOALS (FY25 & FY26)  Provide a competitive rate structure to account for growth. Develop and maintain computer hydraulic models of water, sewer, and stormwater systems to assist in identifying and prioritizing CIP  projects. PRIOR YEAR ACCOMPLISHMENTS (FY23)  Completed all line spot tickets within the required time frame.  Provided construction stakeout and inspection services for every City construction project. Public Works and Utility Services Director 1 FTE 1300