Fort Walton Beach — Fiscal Year 2020-21 Adopted_Budget — reading text

9,216 9,996 536-2100 FICA Taxes 10,252 2.56% 2,113 2,169 2,155 2,338 536-2101 Medicare 2,397 0.00% 9,529 17,193 16,364 22,529 536-2200 Retirement Contributions - -100.00% 7,116 5,498 5,292 7,570 536-2204 Retirement Contributions - DC Plan 7,982 5.44% 29,063 24,736 24,431 39,638 536-2300 Dental, Life & Health Insurance 26,291 -33.67% 278 328 306 338 536-2400 Worker's Compensation 331 -2.03% $ 222,567 $ 224,248 $ 219,055 $ 260,823 Total Personal Services $ 216,684 -16.92% Operating Expenditures: 133,100 143,039 155,674 132,101 536-3100 Professional Services 131,479 -0.47% 16,744 12,936 12,304 14,500 536-3400 Other Services 14,500 0.00% - - - - 536-4000 Travel and per Diem 1,000 100.00% 1,406 1,495 1,493 1,397 536-4100 Communication Services 502 -64.10% 51,491 49,921 50,718 58,750 536-4200 Postage 60,685 3.29% 11,961 11,114 9,635 10,026 536-4300 Utilities 10,000 -0.26% 2,332 2,464 1,713 2,600 536-4700 Printing & Binding 2,500 -3.85% 784 1,328 847 1,216 536-5200 Operating Supplies 1,216 0.00% 331 500 464 600 536-5210 Uniform Expense 600 0.00% 20 - - - 536-5231 Computer Hardware/Software - 0.00% - - - - 536-5500 Training 1,000 100.00% $ 218,169 $ 222,797 $ 232,848 $ 221,190 Total Operating Expenditures $ 223,481 1.04% 440,736 447,046 451,903 482,013 TOTAL EXPENSES 440,165 -8.68% 0520-CustomerSvc 8/30/2020 8:44 PM 134 CUSTOMER SERVICE Share of City Budget $440,165, 0.9% DESCRIPTION Customer Service is responsible for invoicing and receiving customer payments, opening and closing utility accounts, resolving customer inquiries, and collecting receivables. MISSION Provide superior customer service in the administration of utility accounts and receivables. Actual YTD thru 06/30 Budget CURRENT GOALS, OBJECTIVES, & METRICS (FY21) 2016-17 2017-18 2018-19 2019-20 2019-20 2020-21 Provide Accurate Water Meter Consumption Information n/a n/a 185 171 Accounts with Meter Profile Evaluations Performed 4.0% 4.8% 4.0% 3.0% 2.0% 2.0% Minimize Account Write-Offs Write-Offs as % of Current Year Billing 1.00% 0.50% 0.64% 0.61% <1% <1%  Look at improving processes for customers setting up new service and payment processing for mailed payments. FUTURE GOALS (FY22 & FY23)  Revise Customer Service's policies and procedures (ongoing). Continue Customer Service Training for Accounting Technicians.  Look at updating how addresses have been input in Land Management so we can make them match with the USPS addresses. PRIOR YEAR ACCOMPLISHMENTS (FY20) Evaluated the credit card payment process for utility customers, and determined the most effective and efficient process will be to  recommend contracting with Sungard/Selectron for credit card payment services. 135  401 UTILITIES FUND - 1300 PUBLIC WORKS & UTILITY SERVICES Actual Budget 2019-20 2020-21 % 2016-17 2017-18 2018-19 Adopted Adopted Change Personal Services: 8.00 6.00 6.00 6.00 Number of Funded Employees (FTE's) 6.00 331,365 168,647 202,442 229,340 536-1200 Regular Salaries 229,552 0.09% - 80,475 83,605 92,576 536-1100 Executive Salaries 92,975 0.43% 596 - - 758 536-1201 Service Awards - 0.00% 77 - 1,868 - 536-1400 Salaries - Overtime - 0.00% 19,178 14,222 16,593 18,605 536-2100 FICA Taxes 18,823 1.17% 4,485 3,326 3,881 4,351 536-2101 Medicare 4,402 1.18% 66,274 83,404 78,838 67,588 536-2200 Retirement Contributions 52,081 -22.94% 10,473 5,982 10,468 12,708 536-2204 Retirement Contributions - DC Plan 11,780 -7.30% 53,546 49,797 49,082 67,063 536-2300 Dental, Life & Health Insurance 75,208 12.14% 4,673 5,379 2,888 3,095 536-2400 Worker's Compensation 3,221 4.07% $ 490,667 $ 411,232 $ 449,665 $ 496,084 Total Personal Services $ 488,043 -1.62% Operating Expenditures: 46,156 186 18,890 77,150 536-3100 Professional Services 79,190 2.64% 325 - - - 536-3400 Other Services - 0.00% 698 (12) - 1,000 536-4000 Travel and Per Diem 800 -20.00% 3,166 3,266 3,545 3,740 536-4100 Communication Services 2,663 -28.80% 93 311 292 100 536-4200 Postage 100 0.00% 5,890 5,234 4,982 5,884 536-4300 Utilities 30,870 424.64% 935 946 889 2,130 536-4400 Rentals & Leases 1,010 -52.57% 3,068 3,057 3,562 4,147 536-4610 Maintenance Contracts 5,495 32.49% 118 - - - 536-4620 Vehicle Repair - 0.00% 1,663 491 850 150 536-4630 Equipment Repair 150 0.00% 3,858 561 1,512 1,500 536-4640 Building Maintenance 1,000 -33.33% 11,403 - - 2,500 536-4645 Heating/Cooling Repairs 2,000 -20.00% 1,312 1,125 1,051 4,400 536-5100 Office Supplies 3,930 -10.68% 4,463 3,156 3,382 2,800 536-5200 Operating Supplies 2,800 0.00% 317 436 353 400 536-5204 Fuel & Oil 1,400 250.00% 400 318 336 480 536-5210 Uniform Expense 480 0.00% 773 811 310 - 536-5231 Computer Hardware/Software - 0.00% 197 16 399 250 536-5233 Tools 250 0.00% 227 190 290 390 533-5234 Safety Supplies/Equipment 390 0.00% 249 - 339 800 536-5400 Books, Dues & Publications 2,383 197.88% 5,919 260 642 995 536-5500 Training 1,150 15.58% -