Fort Walton Beach — Fiscal Year 2021-22 Adopted Budget — reading text

2,155 2,769 2,397 536-2101 Medicare 2,520 0.00% 17,193 16,364 11,384 - 536-2200 Retirement Contributions - 0.00% 5,498 5,292 7,601 7,982 536-2204 Retirement Contributions - DC Plan 8,555 7.18% 24,736 24,431 24,498 26,291 536-2300 Dental, Life & Health Insurance 34,251 30.28% 328 306 253 331 536-2400 Worker's Compensation 299 -9.79% $ 224,248 $ 219,055 $ 249,549 $ 216,684 Total Personal Services $ 243,375 12.32% Operating Expenditures: 143,039 155,674 180,848 131,479 536-3100 Professional Services 168,773 28.36% 12,936 12,304 13,222 14,500 536-3400 Other Services 14,500 0.00% - - - 1,000 536-4000 Travel and per Diem 1,000 100.00% 1,495 1,493 1,656 502 536-4100 Communication Services 508 1.13% 49,921 50,718 43,694 60,685 536-4200 Postage 60,685 0.00% 11,114 9,635 9,374 10,000 536-4300 Utilities 10,907 9.07% - - - - 536-4400 Rentals & Leases 724 0.00% 2,464 1,713 98 2,500 536-4700 Printing & Binding 2,500 0.00% 1,328 847 2,418 1,216 536-5200 Operating Supplies 1,216 0.00% 500 464 402 600 536-5210 Uniform Expense 500 -16.67% - - - 1,000 536-5500 Training 1,000 100.00% $ 222,797 $ 232,848 $ 251,713 $ 223,481 Total Operating Expenditures $ 262,313 17.38% 447,046 451,903 501,262 440,165 TOTAL EXPENSES 505,688 14.89% 0520-CustomerSvc 8/19/2021 2:34 PM 132 CUSTOMER SERVICE Share of City Budget $505,688, 0.9% DESCRIPTION Customer Service is responsible for invoicing and receiving customer payments, opening and closing utility accounts, resolving customer inquiries, and collecting receivables. MISSION Provide superior customer service in the administration of utility accounts and receivables. Actual YTD thru 03/31 Budget CURRENT GOALS, OBJECTIVES, & METRICS (FY22) 2017-18 2018-19 2019-20 2020-21 2020-21 2021-22 Provide Accurate Water Meter Consumption Information Accounts with Meter Profile Evaluations Performed 4.8% 4.0% 4.0% 9.0% 2.0% 2.5% Minimize Account Write-Offs Write-Offs as % of Current Year Billing 0.50% 0.64% 0.62% annual measure <1% 0.00%  Look at improving processes for customers setting up new service and payment processing for mailed payments. FUTURE GOALS (FY23 & FY24)  Revise Customer Service's policies and procedures (ongoing). Continue Customer Service Training for Accounting Technicians.  Look at updating how addresses have been input in Land Management so we can make them match with the USPS addresses. PRIOR YEAR ACCOMPLISHMENTS (FY21) Evaluated the credit card payment process for utility customers, and determined the most effective and efficient process will be to  recommend contracting with Sungard/Selectron for credit card payment services. 133  401 UTILITIES FUND - 1300 PUBLIC WORKS & UTILITY SERVICES Actual Budget 2020-21 2021-22 % 2017-18 2018-19 2019-20 Adopted Adopted Change Personal Services: 6.00 6.00 6.00 6.00 Number of Funded Employees (FTE's) 6.00 168,647 202,442 234,985 229,552 536-1200 Regular Salaries 248,625 8.31% 80,475 83,605 91,756 92,975 536-1100 Executive Salaries 98,199 5.62% - - 758 - 536-1201 Service Awards - 0.00% - 1,868 4,837 - 536-1400 Salaries - Overtime - 0.00% 14,222 16,593 19,174 18,823 536-2100 FICA Taxes 20,259 7.63% 3,326 3,881 4,485 4,402 536-2101 Medicare 4,738 7.63% 83,404 78,838 65,125 52,081 536-2200 Retirement Contributions 20,803 -60.06% 5,982 10,468 11,629 11,780 536-2204 Retirement Contributions - DC Plan 15,711 33.37% 49,797 49,082 67,707 75,208 536-2300 Dental, Life & Health Insurance 62,167 -17.34% 5,379 2,888 2,214 3,221 536-2400 Worker's Compensation 3,324 3.20% $ 411,232 $ 449,665 $ 502,669 $ 488,043 Total Personal Services $ 473,826 -2.91% Operating Expenditures: 186 18,890 38,838 79,190 536-3100 Professional Services 76,975 -2.80% (12) - - 800 536-4000 Travel and Per Diem 800 0.00% 3,266 3,545 3,881 2,663 536-4100 Communication Services 4,001 50.24% 311 292 32 100 536-4200 Postage 100 0.00% 5,234 4,982 1,409 30,870 536-4300 Utilities 31,770 2.92% 946 889 199 1,010 536-4400 Rentals & Leases 1,010 0.02% 3,057 3,562 4,786 5,495 536-4610 Maintenance Contracts 5,852 6.49% 491 850 29 150 536-4630 Equipment Repair 150 0.00% 561 1,512 471 1,000 536-4640 Building Maintenance 1,000 0.00% - - - 2,000 536-4645 Heating/Cooling Repairs 2,000 0.00% 1,125 1,051 2,451 3,930 536-5100 Office Supplies 3,930 0.00% 3,156 3,382 2,679 2,800 536-5200 Operating Supplies 1,820 -35.00% 436 353 1,525 1,400 536-5204 Fuel & Oil 2,000 42.86% 318 336 190 480 536-5210 Uniform Expense 825 71.88% 811 310 - - 536-5231 Computer Hardware/Software - 0.00% 16 399 186 250 536-5233 Tools 250 0.00% 190 290 333 390 533-5234 Safety Supplies/Equipment 390 0.00% - 339 150 2,383 536-5400 Books, Dues & Publications 2,167 -9.06% 260 642 730 1,150 536-5500 Training 1,270 10.43% (5,155) - (2,251) - 533-9905 Capitalized Costs Allocation - Labor - 0.00% (3,602) - (1,470) - 533-9906 Capitalized Costs Allocation - Benefits - 0.00% (998) - (532) - 533-9907 Capitalized Costs Allocation - Overhead - 0.00% - - Non-Operating 498 498