Okaloosa County BOCC — July 28, 2015 — 5-2 Systems & Networks-done

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION SYSTEMS/ SYSTEMS & NETWORKS PROGRAM DESCRIPTION: The Systems and Networks Division maintains technical communication architecture utilizing the County Fiber Wide area network and local area networks to ensure proper functioning of network topology and routers. This Division also configures and maintains the County Internet and Intranet/Email servers, while supporting over 90 servers and 800 clients that continually access various applications. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS THIS PAST YEAR: Ø Expanded and upgraded the current VMWare cluster to include 2 new hosts for growth and redundancy. Ø Replaced and upgraded approx. 30 servers to Windows 2008 or above by physical or virtual means. Ø Expanded and Upgraded CWP’s 911 platform. Shut down all PSAP connections from Century Link. Ø Replaced BCC and OCPLC firewalls and Barracuda appliances. Ø Live on new Backup and Disaster Recovery disk platform system. Ø Extended fiber network and VoIP to Elder Services, OCT, Guardian Ad Litem, and remote OCSO locations. Ø Performed major upgrades at OCPLC, Fleet Operations, ECCC and SAN enterprise applications, including Blackberry, Support Central, Sophos and MSSQL 2012. Ø Upgrade Exchange email and Microsoft Office scheduled for summer. PROGRAM GOAL: Provide a secure, reliable network along with skilled, competent, professional and courteous technical support to all Okaloosa County network and application users enabling BCC employees and partners to better serve the citizens of Okaloosa County through efficient technical initiatives. KEY OBJECTIVES: 1. Put in place formal IT security measures and perform audits and tests to ensure the BCC network integrity. 2. Save communication dollars spent by BCC through utilizing fiber and VoIP. 3. Continue to replace aging network infrastructure to keep up with current technology. 4. Keep all legacy hardware and software applications current with updates and patches. Replace as necessary. 5. Continue to train staff on all relevant technologies to ensure proper support of the infrastructure. PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY13/14 FY14/15 FY15/16 Full Time Personnel 7 7 8 Input Total Operating expenditures 821,278.00 858,757.00 991,258.00 SAN Helpdesk Ticket Entries 7,129 6,584 7,000 Output SAN Logged Tech Hours per Day 7.05 6.6 7 Avg. Duration Days of Help Desk Ticket 1 .6 .5 Efficiency Ratio of Helpdesk Tickets to SAN Staff 1,188 1,097 1,160 Effectiveness Percentage of Positive Survey Results 98.0 99.0 100 Percentage of Server Availability 98.0 98 100 Percentage of Network Availability