Okaloosa County BOCC — July 15, 2015 — 7-2 County Warning Point-done

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PUBLIC SAFETY DEPARTMENT/PROGRAM: 911 COMMUNICATIONS DIVISION/CWP DISPATCH PROGRAM PROGRAM DESCRIPTION: This program consists of a 911 Communications Division Chief; 4 Communications Supervisors, a QA Training Officer and 10 full-time Communications Technicians. The Fire and EMS Dispatch Program under the Department of Public Safety is responsible for dispatching emergency calls for 17 fire departments and EMS in all parts of Okaloosa County, requesting assistance from appropriate agencies, providing life safety information to responders, providing various notifications to the State and other County Departments or contracted agencies, and assisting with 311 inquiry requests. This program also provides county-wide radio system services and infrastructure for Fire and EMS response agencies. REVENUE: County Warning Point is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, communications service tax, local business tax, permits and fees, state shared revenue, charges for services, judgments and fines, miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS LAST YEAR: Ø Dispatched 24,930 EMS and 19,935 fire related calls. Ø Handled 78,943 administrative calls. Ø Updated State of Florida 911 Public Safety Telecommunicator training program. Ø Maintained alternate emergency communication sites and backup radio system operations. Ø Continued training program for Statewide Law Enforcement Radio System radio users. Ø Maintained dedicated paging/alerting frequency for fire department/EMS notification via fiber optic transport medium. Ø Maintained generator monitoring system to monitor and maintain required test logs for EOC facility. Ø Renewed Fire Service Dispatch Contract with Fire agencies. Ø Upgraded VHF radio infrastructure to P-25 capability. PROGRAM GOAL: To provide emergency communication services to callers and responders utilizing established protocols, standards while adhering to Florida Statutes 365.171 and 401 and following the State Emergency Medical Services, Law Enforcement, and Florida Fire Service Communication Plans. KEY OBJECTIVES: 1. Ensure dispatching functions according to policy and procedures. 2. Provide quality assurance and improvement practices for division. 3. Monitor, access, and report statistical trends and current conditions for emergency responders and management. 4. To dispatch emergency calls under one minute 95% of the time. 5. To administer Fire Service Dispatch Contract. 6. To develop local Communication Plans and Alternate Emergency Communication Sites.  PERFORMANCE MEASURES: Actual Approved Proposed Performance Measures FY13/14 FY14/15 FY15/16 Number of Trained Dispatchers Input 15 15 15 Number of Fire Calls Dispatched 19,935 20,335 20,735 Output Number of EMS Calls Dispatched 24,930 25,430 25,930 Percentage of calls dispatched 1 minute or less 95% of the Efficiency 95% 95% 96% time Quality Assurance Scores equal 95% or better 96% 97% 98% Effectivenes Number of calls outside of dispatch time line 373